Brugge Plus ( which includes In&Uit Brugge ) respects the privacy of the users of its website. In general, we collect information from you when you create an account, when you buy tickets online, by telephone or at our counter (In&Uit Brugge). We use your details to be able to inform you quickly in the event of changes to the performance or cancellations. In addition, your information is used for statistical information to further adjust our services. Brugge Plus (In&Uit Brugge) sells tickets on behalf of third parties who organize an event. We will only share your information with the organizer of the event for which you purchased tickets. The organizer uses this information for marketing purposes.
Brugge Plus (In&Uit Brugge) fully complies with the Belgian law of 8 December 1992 on processing personal data, as amended by the law of 11 December 1998, which takes into account the European directive of 24 October 1995. We also follow the guidelines of the new European privacy legislation, the GDPR (General Data Protection Regulation). These regulations will apply from 25 May 2018.
We will hold your data for as long as we deem it necessary. If you wish, you can have your data deleted. See 'E. What if you do not agree to us using your data'.
Your data is held in a highly secure data centre managed by the supplier of the ticket system used. This supplier can under no circumstances make use of your data.
Brugge Plus vzw (In&Uit Brugge) is part of a ticket network. Your data (contact information) will be stored in the account of In&Uit within this ticket network. The following organisations use this ticket network: In&Uit Brugge (Brugge Plus vzw), KAAP, Symphony Orchestra Flanders, MAfestival, Culture Centre Bruges and Concertgebouw Bruges.
Only your contact details are shared within this network. However, your data may only be used when a ticket is purchased from the organisation in question.
What is the purpose of this ticket network? This network was started in order to combine forces within the framework of a central commissioning system among cultural organisations. This offers the affiliated organisations various advantages in offering a professional ticket system to the user.
From time to time we change our privacy policies. If there are changes to this policy, we will notify you as required by law. We will also post an updated version on our website. This version will have a different date and version number from the one below. Please check our site regularly for updates.
These conditions apply to ticket sales through this online website designed by Brugge Plus vzw (In&Uit Brugge). Brugge Plus vzw offers tickets for sale on behalf of organizers of events. It is not responsible for the content, the set-up, the course, the quality of the show, changes of place, date or price, availability, nor for the cancellation of an event. The possible liability of Brugge Plus vzw is therefore limited to the sale and distribution of tickets.
The person who makes the purchase is considered the only buyer. Only he is bound to payment, even when the tickets must be delivered to a third party. Tickets may under no circumstances be resold to third parties, nor may they be transferred to third parties in a commercial relationship. The person making the purchase through this website hereby accepts the terms and conditions of sale when paying for an order.
Counterfeiting or copying of the tickets in any form is prohibited and will be prosecuted.
The tickets are booked from the moment your payment is accepted. You will receive an email from Mollie (payment provider). After payment, a confirmation e-mail with the details of your booking will also be sent, with the etickets attached (if selected).
Please check your spam or junk mail if you do not receive the confirmation e-mail within the day of your booking. If you cannot find it, please contact us as soon as possible. Something may have gone wrong during your booking.
If you chose to receive the tickets by post, a shipping cost will be charged. This will automatically be added to your order. You will also receive a confirmation email afterwards. The tickets will be sent by post. See 'C. Delivery'.
If you chose to receive your tickets as e-tickets (electronic tickets that you can print yourself), if this option is available at the time of the performance in your confirmation e-mail. This email will include a button to download your tickets (PDF).
Payment by debit or credit card is immediate. You will receive an e-mail from Mollie with your payment details. Shortly afterwards, you will also receive our confirmation e-mail.
Mollie is the payment institution that checks all online transactions and confirms them or not.
We offer 2 possibilities, these are:
It is important that your email address and postal address are correct. Please check this carefully with every order. If your details are incorrect we cannot guarantee that the tickets will be sent or will arrive on time.
Tickets will not be refunded, not even in the event of loss, damage or theft. Tickets will only be refunded under the following conditions:
It is best to contact the ticket mail or ticket line of In&Uit. You can also send the tickets together with a proof to:
Brugge Plus vzw t.a.v. In&Uit ticket sales
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In all other cases reimbursement is not allowed!*
The right of renunciation does not apply as the service, i.e. the reservation of tickets, is carried out immediately. Reimbursement due to uncollected tickets or tickets not arriving by post is also not possible.
Shipping costs are never refunded.
*Please note that different rules may apply to refunds for the rescheduling and cancellation of events due to the corona pandemic. You can check them here on the website of the Belgian Federal Public Service Economy.
Tickets cannot be changed.
If the event organizer/producer changes the content, the date or location of the event or cancels the event, it is the organizer/producer who decides whether and under what conditions tickets and possible additional costs can be refunded or exchanged. Depending on the agreement between Brugge Plus vzw and the organizer/producer, the refund or exchange will or will not happen via Brugge Plus vzw.
The customer will be informed in time by either the organizer, or by Brugge Plus vzw of the procedure to be followed.
For information about your order you can always contact Brugge Plus vzw or the event organizer/producer itself. The contact details of Brugge Plus vzw can be found at the end of these conditions.
In case of any complaints, please send them by registered mail to Brugge Plus vzw (contact details below). Please state your complaint clearly. If possible, provide as much information as possible such as customer number, confirmation mail.
The relations between the client and Brugge Plus vzw are exclusively governed by Belgian law. In case of disputes, only the courts of the Bruges district have jurisdiction.
Both parties expressly accept e-mail and fax as evidence in their mutual relations.
The non-exercise by Brugge Plus vzw or the event organizer of rights as stipulated in these conditions of sale cannot be considered as a waiver of the right to do so in the future.
Brugge Plus vzw and the event organizer have the right to change these conditions of sale at any time and without prior notice. The date on which these amended conditions come into force is always mentioned in the title.
Version: 22.02.2022 v1.5