Privacy Statement & Sales conditions

1. Privacy Statement

Brugge Plus (comprising In&Uit Brugge) respects the privacy of users to its website. In general, we collect information about you if you create an account or if you purchase tickets online, by telephone or at our reception desk (In&Uit Brugge). We use your data to keep you quickly informed about any changes to the performance or cancellations. Furthermore, we use your data for statistical information for making further adjustments to our services. Brugge Plus (In&Uit Brugge) sells tickets on behalf of third parties that organise an event. We will only share your information with the organiser of the event for which you have purchased tickets. The organiser uses this data for marketing purposes.

Brugge Plus (In&Uit Brugge) fully complies with the Belgian law of 8 December 1992 concerning the processing of personal data, amended by the law of 11 December 1998, which takes account of the European directive of 24 October 1995. Furthermore, we follow the guidelines of the new European privacy legislation, the GDPR (General Data Protection Regulation). This regulation takes effect from 25 May 2018.

Users who register via this site give their permission to the use of their personal data in accordance with the privacy policy outlined here.


1. How do we collect your data?


a. If you create an account when purchasing tickets, both online, by telephone or at the reception desk.

b. If you place an advertisement on our ticket website.

c. If you visit our website using a computer, smartphone, tablet or other device We use cookies to collect information about your usage. (For statistical purposes).


2. We store the following information:

We store your data for as long as we consider this necessary. If you wish, we can delete your data. See ‘5. What to do if you do not agree to the use of your personal data?’

a. your contact and account information Personally identifiable information such as your name, address, telephone number and email address. Personal details, such as your age, sex and personal interests. The organiser records the data that visitors provide when registering in the Brugge Plus vzv database.

b. if you use our websites, we may store information about your browser and IP address (your computer is localised using this number, and you need this

address to be able to visit websites). This allows us to see which site you have come from, the purpose for which you have used our site, or which site you go to when you leave our site. It also allows us to see your country of origin, browser type and the type of device which you use to visit our website (computer, tablet, smartphone). We use this data for statistical purposes and it serves purely for tailoring the use of the ticket website to users. This enables us to improve the user experience.


3. We use your information for

a. contacting you via email or telephone if there is a change to a performance or if it is cancelled. This lets us inform you as quickly as possible so that you can avoid any unnecessary travel.

b. sending your tickets again, if necessary (by post or email) if you have lost them.

c. analysing information so that we can better understand you, and our customers in general. We do this so that we can take better decisions about our services, advertising, products and content, based on a more detailed view of how our clients use our current services, and it allows us to offer you a more personalised experience.

d. the event organiser. Brugge Plus vzw (In&Uit Brugge) sells tickets on behalf of third parties (organisers). We only provide your contact details to the organiser of the event for which you have purchased tickets. The organiser uses your data for marketing purposes. We recommend that you consult the privacy statement on the websites of the respective organisers.


4. Where is your data stored?


Your data is stored in a highly secured data centre that is managed by the supplier of the ticket system we use. This supplier is not able to use your data under any circumstances.

Brugge Plus vzw (In&Uit Brugge) is part of a ticket network. Your data (contact details) is stored in this ticket network. The following organisations use this ticket network: In&Uit Bruges (Brugge Plus vzw), KAAP, Symfonieorkest Vlaanderen, MAfestival, Musea Brugge, Cultuurcentrum Brugge, Concertgebouw Brugge, MOOOV, Uitloket Oostende, MuZee, CC De Grote Post, Toerisme Oostende, TaZ, CC Mechelen, Uit in Mechelen, Musea Mechelen, OC De Kleine Beer (Beernem), CC De Schakel (Waregem), CC De Brouckère (Torhout), GC De Groene Meersen (Zedelgem),

Zedelgem Culture and Tourism Department, Staf Versluys Centrum (Bredene), Flanders International Taptoe.

Only your contact details are shared in this network. However, this use of this data is only permitted when you purchase a ticket from the respective organisation.

Why are we part of this ticket network? This network was started to pool resources as part of a centralised order group for cultural organisations. It offers participating organisations various benefits by providing a professional ticket system to users.

5. What if you do not agree

If you would like to withdraw your consent to the use of your personal data, please write to us. (See ‘6. How to contact us?’)

a. If you no longer wish to receive our newsletters, you can unsubscribe using the link in the email you received containing the newsletter. Alternatively, you can email us. We will then remove you from our mailing list.

b. You can opt to have all of your data removed from our database. (Anonymisation)

In this case, you should contact us, and we will remove you from the database of our ticket network.

PLEASE NOTE

If we remove you completely from the database we will no longer be able to send your tickets by post or email if you lose them.

c. Cookies. You can block cookies using the options and configurations in your browser.

6. How to contact us:

a. Brugge Plus vzw, Tickets Brugge department, Lange Vesting 112, 8200 Bruges, or by email via: tickets@inenuitbrugge.be

b. In&Uit (Concertgebouw), 't Zand 34, 8000 Bruges. Opening times: Monday – Saturday: 10 am to 5 pm. Sundays and public holidays: 10 am to 2 pm. Closed on 25 December and 1 January.

c. Help desk: open Monday – Friday from 2 pm to 5 pm, except on public holidays.


7. What we do if this policy is updated?

From time to time, we amend our privacy practices. We will inform you as required by law if we make any changes to this policy. We will also place an updated version of

this policy on our website which will have a different date and version number to those shown below. Please check our website regularly for updates.

Version: 25.04.2018 v1.3

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2. Sales conditions Version


These conditions apply to ticket sales via this online website designed by Brugge Plus vzw. Brugge Plus vzw offers tickets for sale on behalf of event organisers. It is not responsible for the content, the drafting, the course or the quality of the performance, changes in location, date or price, availability, nor for the cancellation of an event.  Any liability on the part of Brugge Plus vzw is confined, therefore, to the sale and distribution of tickets.

The person who buys the tickets is considered the sole buyer. Only he is bound to the payment, even when the tickets are to be delivered to a third party. Tickets may under no circumstances be sold to third parties, or transferred to others in a commercial transaction. The person who buys the tickets via this website hereby accepts the conditions of sale when the payment of a booking is settled.

Forgery or imitation of tickets in any form is prohibited and will be prosecuted by law.

May we urge you to read our provisions concerning our Privacy policy as these form an inherent part of the conditions of sale.

 
1. Placing an order


The tickets are booked at the time of accepting your payment.  You will receive an e-mail from Ogone (payment institution). Upon payment, a confirmation e-mail will be sent to you, along with the details of your booking.

Please check your spam or junk folders if you haven't received the confirmation e-mail within one day of booking.  If you cannot find it, please contact us asap, as something may have gone wrong with your booking.

If you choose to receive the tickets by post, there is a shipping charge which is automatically added to your order. Afterwards, you will also receive a confirmation e-mail. The tickets will be sent to you by post.  See '3. Delivery'.

If you chose to receive your tickets as e-tickets (electronic tickets which you can print yourself), provided this option is available for the performance in question, the tickets will be attached to your confirmation e-mail (in PDF).


2. Payment


When paying by debit card, credit card or via Ogone's home banking facilities, payment is immediate. You will receive an e-mail from Ogone with your payment details. This will be followed shortly by our confirmation e-mail.

Ogone is the payment institution that monitors all online transactions, and confirms them or not, as the case may be.


3. Delivery


We offer three possibilities, namely:

·         e-ticket (PAH ticket)

Following your accepted payment, you will receive the e-mail from Ogone, shortly followed by a confirmation e-mail.  This last e-mail will include a summary of your order, and the e-tickets as an attachment in PDF.
For each purchased ticket, there is a separate PDF which you should print at home and bring with you to gain access to the performance.

e-tickets are not always provided as an option, as they cannot be scanned at all locations.

An e-ticket has a unique barcode which can only be scanned once. Making a copy is, therefore, pointless. As soon as fraud is established, this will be prosecuted by law.

When e-tickets are possible, there are no extra charges.

To print your e-tickets, you will need a PDF reader. This software can be found on the internet for free.

When printing e-tickets, make sure they are printed on good-quality, white paper.  If the print is poor, the scanner may not be able to pick up the QR code. 

·         By post

Following your accepted payment, you will receive the e-mail from Ogone, shortly followed by a confirmation e-mail.  This last e-mail will include a summary of your booking, and we will send the e-tickets to your specified address by post.

This option incurs an additional charge for shipment.
For Belgium, this is EUR 2, or EUR 4 outside of Belgium. Registered mail is also possible; this will cost EUR 8.

If you do not receive the tickets within 7 days, please contact us.

The purchase of tickets by post is only possible up to seven days prior to the performance date, as we need to allow for the time it takes for the tickets to arrive by post (weekends, bank holiday in Belgium and abroad). 

It is important that your specified address and contact details are correct.  Please check these carefully with each booking.  When the data are incorrect, we cannot guarantee that the tickets will be sent or arrive on time.

·         To be collected

For some performances, it is possible to collect the tickets:
when e-tickets are not an option and there is no time for postal delivery.
This is not available as a standard option.

Following your accepted payment, you will receive the e-mail from Ogone, shortly followed by a confirmation e-mail.  This last e-mail will include the options of where the tickets can be collected.
They can in any event be collected from In&Uit every day.
In&Uit, located at ’t Zand 34, Brugge, is open from 10 a.m. to 5 p.m. every day, except for Sundays and bank holidays, when it is open until 2.00 p.m. Closed on Christmas Day and New Year's Day.


4. Reimbursement


Tickets will not be reimbursed, not even in the case of loss, damage or theft.

The right to cancel does not apply since the service, i.e. the booking of tickets, is executed immediately.  Tickets not collected or not arrived by post are not reimbursed either.

Shipping charges are never reimbursed.


5. Exchange


Tickets cannot be exchanged.

6. Changes


If the organiser/producer changes the content or the date of the event, or cancels the event, then it is up to the organiser/producer to decide whether, and under what conditions tickets and any additional costs may be refunded or exchanged. Depending on the arrangement between Brugge Plus vzw and the organiser/producer, the repayment or exchange will be done through Brugge Plus vzw, or not.

Customers will be promptly informed by either the organiser or by Brugge Plus vzw of the procedure to be followed.


7. Summary of costs

·         Reservation fee

Whether or not we charge a reservation fee depends on the organiser.  This fee will be specified in the payment summary, if applicable. 

·         Shipping costs

e-tickets do not incur a shipping charge.

When tickets are sent by post, the following charges apply:
Belgium: EUR 2
Outside of Belgium: EUR 4
Registered: EUR 8 

·         Handling costs:

o   Lost tickets

If you have lost your tickets and would like these replaced, you will be charged EUR 1/ticket. 

e-tickets can be re-sent free of charge or called up via 'your account' on the ticket page. That is where you will find a summary of your bookings via the ticket website and from where you can re-print the e-tickets. Please note that these can only be used once, even with multiple prints.  Fraud will be prosecuted by law. 

o   Re-printing e-tickets at the counter

If you wish to have your e-tickets printed at the In&Uit counter, you will be charged EUR 1/ticket.


8. Follow-up of order


For information about your order, you can always contact Brugge Plus vzw or the organiser/producer himself. The contact details of Brugge Plus vzw can be found at the end of these terms.


9. Complaints


In the event of any complaints, please send them by registered mail to Brugge Plus vzw (contact details below). Please formulate your complaint clearly, giving as much information as possible, including customer No. and confirmation e-mail.


10. General


The relationship between the client and Brugge Plus vzw is only subject to Belgian legislation. In the event of disputes, only the courts of the Bruges District will be competent.

In their mutual relations, both parties will explicitly accept e-mail and fax as evidence.

The fact that Brugge Plus vzw or the organiser do not exercise their rights as provided for in these terms and conditions cannot be considered as a waiver of the right to do so in future.

Brugge Plus vzw and the organiser have the right to change these conditions of sale at any time and without prior notice. The date on which these amended conditions apply is always stated in the title.


11. Contact details

o   Brugge Plus vzw, Ticket Office Brugge, Lange Vesting 112, 8200 Brugge,
by e-mail via: tickets@inenuitbrugge.be.  Tickets cannot be purchased or booked at this address. 

o   In&Uit (Concertgebouw), 't Zand 34, 8000 Brugge.
Opening hours: Monday to Saturday: 10.00 a.m. to 5.00 p.m. Sundays and bank holidays: 10.00 a.m. to 2.00 p.m. Closed on 25/12 and 01/01.

o   Helpdesk: Monday to Friday from 2.00 p.m. to 5.00 p.m., except on bank holidays. Tickets cannot be purchased or booked at this address. 

Version: 24.05.2018 v1.2